Terms, Conditions & Cancellation Policy

Please view our Terms, Conditions & Cancellation Policy below. If you have any further questions please don’t hesitate to contact us.

1. Bookings 

To make a booking, visit our website www.escapebeyond.co.uk or call us on 07857054992.

Full payment by credit or debit card is required to guarantee your reservation. 

2. Payment Confirmation

Payment confirmation and details of your booking will be emailed to you. Please check the details on the confirmation. If any of the details are incorrect, or have changed, please advise our team as soon as possible via email bookings@escapebeyond.co.uk or via phone on 07857054992.  

3. Changing your booking

Bookings can be changed subject to availability, provided the change is made at least 8 weeks in advance of your arrival date. 

Please note that any change in your booking may involve an adjustment in the price of your stay depending on the new dates required and which property is suitable for you.  

4. Cancelling your booking

You may cancel your booking at any time. Refunds will be made as follows:-

5. Check In / Arrival 

When arriving at your property at Escape Beyond, you will find your keys in the lockbox provided adjacent to the door to your property. Lock box codes are emailed to you closer to the time of check in. Check in to your accommodation is at 4pm onwards.

6. Check Out / Departure

When departing your property at Escape Beyond please do return your keys to the lockbox. Check out of your accommodation is before 10am. If you wish to explore the local area after check out, we do ask that any vehicles are moved from your property to a local parking area to make way for further guests. 

7. Accommodation

Your accommodation is fully prepared for your arrival. Beds will be made up and towels, shower gel and a complimentary bubble bath and soap will be provided. 

On departure, we request that you empty the fridge and freezer of all food items, take your rubbish to one of our bins located at the bottom of the driveway.

Smoking is not allowed inside any of our properties however there are ashtrays provided on the outdoor furniture where smoking is allowed.

We accept no liability for personal belongings, these are your responsibility during your stay with us. Items that are left behind and subsequently found, will be kept for a maximum of 14 days (if not perishable) after which they will be disposed of or donated to a local charitable organisation. 

8. Parking

Onsite car parking is provided. 

9. Damages

Please contact our team via email on bookings@escapebeyond.co.uk if anything has been damaged or broken at your accommodation prior to your departure. We understand that sometimes accidents happen and occasionally items do get damaged or broken. Where applicable, and where unreasonable damage is found, charges may apply. By agreeing to our terms and conditions, you accept that charges may be applied to the lead booker’s account.

Where items are reported as excessively dirty, damaged, misused or missing, charges will be considered at the discretion of the Management Team.

• A charge of £10 will be levied for a lost key.

10. Wireless Internet Access

Wireless internet access is provided free of charge. The facility is not subject to any particular security/filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility. 

11. Guest Behaviour

Please be considerate during your stay with us. Escape Beyond is family friendly and we ask that you respect this as well as our environment. The lead booker is responsible for the behaviour of all members of the party. 

Offensive or aggressive behaviour or language towards our staff is not acceptable. Offensive or illegal behaviour will not be tolerated and may result in the Police being involved. We may ask you and/or any member of your party to leave immediately if your conduct results in Police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party. 

12. Dogs 

Dogs are welcome at Escape Beyond. Dogs can be accommodated at an additional charge of £20 per stay, this charge includes the extra cleaning time, and your dog will receive a welcome hamper on arrival alongside your hamper. All fouling must be removed and placed in the nearest bin. Dogs found in the accommodation that were not booked in will be charged the relevant fee.  

13. Circumstances beyond our reasonable control.

In very rare cases, we may not be able to provide you with accommodation despite you having made a booking, for reasons beyond our reasonable control. This might include, by way of example only; where our site is affected by severe adverse weather conditions (such as flooding) or where Government measures require or advise us not to accommodate you (such as in the event of an epidemic or where we have reason to believe that you pose a risk to staff or other guests). In such circumstances, we will be entitled to cancel your booking, and will offer options to move your booking to an alternative future date.